CleanicSchedule a pickupFrequently asked
Everything people ask before their first pickup. If your question is not here, chat to us and a human replies.
How does pickup work?+–
Book a slot in the app, a driver collects your basket, you track the order live, and it returns fresh within 24 hours. Free in all covered areas.
What if something is delicate?+–
Flag any item when booking and we use the right programme: wigs, weaves and natural hair get a gentle specialist wash, mattresses get the ICU sanitisation cycle.
Do you wash carpets, rugs and duvets?+–
Duvets and blankets, yes: duvets are R15 per kilogram and blankets R120 each. Carpets, rugs, wigs and mattress cleaning are coming soon — we are not taking orders for those yet, and we will announce them here when we do.
How does the monthly package actually work?+–
You buy a weight of laundry for the month, not a number of bags. Order as often as you like. When the driver collects, they weigh the bag at your door, and that weight comes off your allowance. Nothing is charged per bag while your allowance lasts, so the only number that matters is what the scale says.
So when do I pay on a package?+–
Cash or card on your first delivery of the month. Not when we collect, and not on every bag. Your allowance is drawn down by weight as the month goes on.
What happens when my kilograms run out?+–
The plan pauses for the rest of the month rather than billing you extra. Any wash after that is priced per order, so you are never charged twice for the same kilograms. Your allowance resets on the 1st.
Does unused allowance carry over?+–
No. The allowance is for that month only, so a light month costs the same as a full one. Plan around your usual load rather than buying more than you need.
Are sneakers and blankets counted in the kilograms?+–
No. A plan covers laundry by weight, pickups and returns only. Sneaker cleans, blanket care and duvets are ordered separately and priced per item, so you only pay for them when you actually use them.
Can I share my package with my family?+–
Yes. You invite them with their phone number, give each person their own kilograms, and everyone orders from their own account. You keep full visibility of who used what, and you can change or revoke a share at any time. Unused kilograms return to your pool at the end of the month.
How do I sign in?+–
With your phone number. We send a one-time code to your WhatsApp, and that number becomes your ID in the app, which is how sharing and chat find you.
Can I pause my plan?+–
Yes. Pause or cancel anytime from the dashboard, no contracts, no penalties.
Do you use fresh water?+–
Every cycle runs on fresh, temperature-controlled water with eco-friendly detergent. Scent boost and fabric softener are optional extras.
What areas do you cover?+–
Currently East London and surrounds. Franchise branches are opening, check the owner page to bring Cleanic to your area.
What does it cost?+–
Wash and fold is R15 per kg, or take a monthly plan from R249. Sneakers are R50 a pair, blankets R120 each, and duvets R15 per kilogram. Carpets, rugs, wigs and mattresses are coming soon.
How do I pay?+–
Cash or card on the first delivery. Plans bill monthly, and the driver weighs your basket against your balance, which resets on the 1st.
Still stuck?
Ask us directly. Real people answer, and you can track a live order while you wait.
Ready when you are
First pickup is free. Pay cash or card on the first delivery.
Book your first pickup